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Delivery & Returns

Delivery

UK

Free Standard Home delivery with Royal Mail Signed Service, 2-4 business days.

 

Europe

European orders are shipped with Royal Mail Tracked service, 5-10 working days. Prices start at just £14.99.

 

Rest of World

Orders for delivery outside of Europe are shipped with Royal Mail tracked or signed service, 8-15 working days. Prices start at just £14.99.

 

RETURNS POLICY

Returns accepted within 30 days of purchase.

All items must be returned in perfect and unworn condition - with labels still attached to garments & shoe boxes in the same condition as they were received.

Returned items remain the customer's responsibility until received by us - we recommend, for your own protection, that you use a delivery service that insures you for the full value of the goods and also offers a proof of delivery. 

Please ensure that you enclose all the information that we will need to process your return which should include - your name, address, order reference number and the reason for the return.

Return delivery costs are the responsibility of the customer. 

Our returns address is:

Diankastore LTD

2 Salisbury Mews

Saint Leonards On Sea

East Sussex

TN37 6BQ

 

 Please Note -

We do not accept any responsibility for customer returns without proof of delivery. 

We will not accept returned goods that have been used, worn or laundered. 

When trying on items of clothing please ensure that you are not wearing perfume, aftershave or deodorant which may leave a scent or marks on the item as we will not accept the return of any item where there is evidence that these instructions have not been followed. 

When trying on shoes please do so indoors and if they don't fit or you don't like them take them off and put them back in their box ready to be returned - shoes will not be accepted back if there is any evidence that they have been worn (even if only for a short period).

 

Customs and import charges.

As a buyer, it’s your responsibility to check which customs and import charges may apply and to pay them.

Items delivered to European Union countries

Value Added Tax (VAT) generally applies to purchases by EU consumers.

If the item is located in the EU, the listing price is VAT-inclusive, where applicable.

If the item is being sent from outside the EU, the recipient may need to pay VAT and customs duty. These may not apply if the order is under €22, but the threshold varies between EU countries.

Items delivered overseas

If you're having an order delivered to an address outside of the UK or EU, local consumer tax and/or customs duty may apply. Online marketplaces such as eBay may be responsible for collecting the tax, or the parcel's recipient may need to pay these as part of clearing the parcel through customs.

While we've included basic information for some countries here, it's only intended as a guide and is by no means exhaustive. For more information, please check the local tax and customs regulations.

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